Return Policy
At Dirty Balls, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help! This Return & Refund Policy outlines the terms for returns, exchanges, and refunds.
1. Eligibility for Returns
We accept returns under the following conditions:
- Items must be returned within 30 days of purchase.
- Items must be unused, unwashed, and in their original condition, including tags and packaging.
- Only regular-priced items are eligible for return. Sale items are non-refundable unless defective.
2. Non-Returnable Items
We do not accept returns or exchanges for:
- Customized or personalized items.
- Gift cards.
- Items marked as “final sale.”
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact us at [insert email address] or fill out the return form on our website.
- Include your order number, a description of the item(s), and the reason for the return.
- Wait for confirmation and instructions on how to send the item(s) back.
4. Return Shipping
- You are responsible for covering the return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service to ensure the item reaches us safely.
5. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed within 5-7 business days.
- The refund will be issued to your original payment method.
- Shipping charges from the original order are non-refundable.
6. Exchanges
We only replace items if they are defective, damaged, or you need a different size. To request an exchange, contact us at [insert email address].
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery. Provide your order number and photos of the issue. We’ll arrange for a replacement or refund at no additional cost.
8. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
- Check your bank account or payment provider for updates.
- Contact your bank or credit card company, as processing times may vary.
- If you still have issues, contact us.